Last updated: 5 June 2026
Regatta Exchange is a free introduction service. We do not take payments for tickets and we cannot issue refunds for ticket sales. All payments for tickets are made directly between buyers and sellers.
Regatta Exchange does not charge for listing, buying, or selling tickets. We do not hold money in escrow, process card payments, or act as a payment intermediary for ticket transactions.
Once a buyer and seller agree a price, we share WhatsApp contact details so they can arrange payment and ticket delivery directly. Any money paid for tickets goes from the buyer to the seller — not through us.
Because we never receive ticket money, we cannot refund it.
If something goes wrong with a ticket sale, the dispute is between the buyer and the seller. Common examples include:
In all of these cases, you should contact the other person directly to try to resolve the issue. We are not responsible for resolving payment disputes or issuing refunds on either party's behalf.
While we cannot refund ticket money, we may — at our discretion — try to assist by messaging both parties on WhatsApp. For example, we might remind a seller to send tickets or ask a buyer to confirm payment was made.
This is informal help only. We cannot force either party to pay, deliver tickets, or refund money. We are not a mediator, arbitrator, or ombudsman.
From time to time we may offer buyers an optional voluntary tip link if they found the service helpful. Any tip is entirely optional, separate from any ticket transaction, and non-refundable once made — in the same way as any voluntary donation or gratuity.
If you believe a tip was charged in error (for example, a duplicate payment), contact us at hello@regattaexchange.com and we will look into it.
Because payments are made directly between users, we recommend:
We share contact details in good faith but cannot verify every user's identity or guarantee every transaction will succeed.
If Henley Royal Regatta or another event is cancelled or significantly changed, any refund of ticket money is a matter between the buyer, the seller, and the original ticket issuer. Regatta Exchange is not involved in event refunds.
If you experience fraud or believe someone is using our service dishonestly, please tell us at hello@regattaexchange.com or via WhatsApp. We may remove users who abuse the service, but we cannot recover money on your behalf.
For questions about this policy: